About Arslan Urban Apparel — Our Story & Customer Promise

“Arslan Urban” began as a small design project with one clear idea: make streetwear that looks modern, feels great, and lasts. Over time the label grew into a community-driven brand known for clean lines, solid fabrics, and careful attention to fit. Today, andrewlivinghome.co.uk brings those values to shoppers across the UK and around the world.

We design with purpose — fewer, better-made pieces rather than endless fast-fashion drops. That means many items are produced in limited runs so they stay special. We work with skilled partners for fabric and finishing, and we check every product before it ships.

What you’ll find with us

• Thoughtful, everyday styles in jumpers, hoodies, T-shirts, and Cargo Pants.
• Size range that suits most people (XS → 3XL).
• Color choices that include classic staples plus seasonal shades.
• Small batch restocks when demand is high — so popular designs may sell out quickly.

How we help customers — quick shopping steps

1. Browse the Collections at andrewlivinghome.co.uk. Use filters for size, color, or product type.
2. Check the Size Guide (linked on product pages) to pick the right fit.
3. Add to Cart the items you want and review your order.
4. Checkout securely — we accept major cards and common payment methods.
5. Order Confirmation appears by email right after purchase.
6. Track Your Parcel using the tracking link we send (updates in 24–72 hours depending on region).
7. Need help? Contact us at colebuxton.help@gmail.com or call +44 7367 066910.

Our promise is simple: clear product info, honest stock counts, and friendly support. If a design is gone, we’ll note whether it will be reissued — and if it is, we’ll announce restocks on the site and in the blog.

10 Customer-Focused FAQs (unique & useful)

Q1 — How do limited runs work at Arslan Urban?

Each design is produced in a set number of pieces (for example, 20 units). When stock hits zero, we may or may not restock the same color or cut — this helps keep pieces exclusive.

Q2 — Where can I find the exact fabric and care details?

Open any product page on andrewlivinghome.co.uk and scroll to “Product Details” — we list materials and washing instructions there so you can care for your garment correctly.

Q3 — Can I reserve or pre-order restock items?

At times we offer pre-orders for certain drops. If pre-orders are open, the product page will show availability and an estimated ship date.

Q4 — How do I pick the right size if I’m between sizes?

If you sit between two sizes, choose based on the fit description (slim, regular, relaxed). For a looser look, size up; for a fitted look, pick your usual size. The Size Guide on each listing gives exact chest/length measurements.

Q5 — Do you offer combined shipping for multiple items?

Yes — items ordered together on the same order are shipped together when possible. If items ship separately, tracking updates will show each parcel.

Q6 — What are the delivery timelines for UK and international orders?

Typical UK delivery is 3–5 business days. International shipments (USA, Canada, EU) usually take 7–14 business days depending on the destination and customs.

Q7 — How will I receive my tracking number?

After your order is processed you’ll get an email with tracking info. If you don’t see it within 48 hours, contact support at colebuxton.help@gmail.com.

Q8 — How do returns and exchanges work?

Visit the Returns & Exchanges page on the site for step-by-step instructions (pack items in original condition, include order number). We process exchanges and refunds promptly once the return arrives.

Q9 — Can I cancel or change my order after placing it?

If your order is still marked “processing,” email colebuxton.help@gmail.com asap. We’ll do our best but cannot guarantee changes after items have shipped.

Q10 — How can I be first to know about new drops and restocks?

Sign up for updates on andrewlivinghome.co.uk and follow our blog for restock alerts, styling tips, and early coupon codes. Subscribers often get priority notices before public launches.